Return & Refund Policy

Last Updated: September 19, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Returns

We accept returns on eligible bags and accessories within 30 days of delivery, provided that the item:

• Is unused and in its original condition.

• Has not been damaged, washed, altered, or worn.

• Includes all original tags, packaging, labels, and accessories.

• Is returned in suitable condition for resale.

Items that do not meet these requirements may not be eligible for a return.

Undergarments & Hygiene Products

For hygiene and health reasons, undergarments and intimate apparel are generally non-returnable and non-refundable once delivered, unless the item arrives damaged, defective, or incorrect.

Please contact us as soon as possible if you receive a defective or incorrect item.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

• A damaged item

• A defective item

• The wrong product

• The wrong size or color due to our error

please contact us within 7 days of delivery with your order number and clear photos/videos showing the issue.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Worn or used undergarments

• Undergarments that have been washed or altered

• Items without original tags or packaging

• Damaged items caused by customer use

• Items purchased on final sale, unless defective or incorrectly shipped

• Gift cards

• Personalized or customized products, where applicable

4. Return Process

To request a return, please contact our customer support team with:

• Your order number

• The item you wish to return

• Reason for the return

• Photos of the item, if requested

If your return is approved, we will provide instructions for returning the item.

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

6. Return Shipping Costs

If the return is due to a customer preference, such as changing your mind, ordering the wrong size, or no longer wanting the item, the customer may be responsible for return shipping costs.

If the item is damaged, defective, or incorrectly shipped due to our error, we will cover the applicable return shipping costs.

7. Exchanges

For eligible bags and accessories, exchanges may be available depending on product availability.

Undergarments are generally not eligible for exchanges for hygiene reasons unless the item was defective or we sent the wrong item.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be cancellable. In such cases, the order may be subject to our return policy.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact information provided on our website.

We reserve the right to review individual return requests and determine eligibility in accordance with this policy and applicable consumer protection laws.